Position: FQM Customer Service Assistant
Reporting to: FQM Sr. Manager
Location: San Diego, CA

Responsibility:
- Corresponds to any customers inquiry and support effectively
- Make continuous communication with customers and take VOC for customer support
- Facilitates effective cross-functional customer meetings
- Maintains steady communications cadences in support of each service customers
- Customer satisfaction index management with customer survey, customer interview, etc.
- Prepare and attend customer meeting and conference periodically (MQR, QBR, etc.)
- Customer FAR F/up with CS team to provide necessary information to customer
- Gather and f/back competitor information
- Creates and delivers consensus building presentations in support of field service customers
- Delivers engaging, informative, well-organized presentations for internal and external report
- Resolves and/or escalates issues in a timely fashion
- ISO 9001 audit coordination and support for audit
- Regular and irregular meeting with different entity (HQ, related dep. And customers)
- Weekly FQM report to upper management
- Communicate difficult/sensitive information tactfully
- Support analysis and quality issue part as needed
- Focus on KPI to continuously drive improvement to operational excellence
- Build effective cross-functional partnerships with customers and internal related teams
- Ensure that service infrastructure supports LGD’s strategic directions
- Work with field service teams to document systems and process requirements
- Facilitate consensus building conferences, workshops, and team meetings
- Maintain and communicate rules of engagement for new and existing programs
- Adapt to the communication needs of others to effectively manage up, down and across the organization
- Make decisions in a timely manner, sometimes with incomplete information and under tight deadlines
- Comply with the Company’s policy and procedures
- Other duties as assigned

Principle Duties and Responsibilities and Approximate % of Time Spent On Each:
- Field Customer Support 60%
- Field Quality Support 10%
- Analysis Support 10%
- Competitor’s information 10%
- Others Activities 10%




Requirements:
- B.S or B.A Degree or equivalent experience in business / electronics or electric field or an equivalent combination of education and work experience
- Experienced in the management of service channel logistics or related fields
- Must possess the ability to use computers and technology for information and to access information necessary to complete the job
- Must have excellent IT system skill (Word, Excel, PowerPoint, Outlook), as well as with ERP System (SAP, Oracle)
- Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner, working independently, as well as with others
- Independent thinking and strong analytical skills required
- Bilingual (Korean and English) and excellent communication skill
- Ability to work a flexible work schedule as business dictates


Apply via email: jadonwon@lgdisplay.com