[구인] Field Application Engineer & CS Engineer at LG Display America, I…
Job Description
Position: Field Application Engineer & CS Engineer
Reporting to: Sr. Engineering Manager
Location: San Jose, CA
Status: Non-exempt
Responsibilities:
Qualification Part
- Communicate with customer and HQ for engineering issue in development
- Fully understand the needs of the customer from a technical aspect
- Qualification approval from customer must be receive to mass produce
- Follow up with customer/HQ if the requests are feasible and meets the schedule
- Make sure all customer requested samples are delivered at the promised time
Customer Service Part
- Communicate with customers and HQ for Mass Production quality issues
- RMA request for all defective parts within warranty period
- Control and manage customer line defect return rate
- Verify field failure and collect Failure Analysis Report from HQ to provide for the customer
- Comply with the Company’s policy and procedures
- Other duties as assigned
Principle Duties and Responsibilities and Approximate % of Time spent on Each
- Qualification : 80%
- Customer Service : 20%
Requirements:
- Bachelor degree in Engineering
- Knowledge of Display / Semiconductor is a plus
- 1~2 related experience or equivalent in qualification or customer service
- Ability to handle sensitive and confidential information appropriately
- Computer literate (Word, Excel, PowerPoint, Outlook)
- Excellent verbal and written communication skills
- Professional demeanor on phone and in-person, strong communication skills
- Organized, detail oriented, and ability to multi-task
- Team Worker, Good Attitude, Energetic
- Bilingual (Korean and English) required
Apply via email at jadonwon@lgdisplay.com