[LG CNS] IT Help Desk position - San Diego, CA

Position: IT Helpdesk

Location: San Diego, CA

 

Main Responsibilities

•              Respond to requests for technical assistance via phone, electronic ticketing system, emails, and in person

•              Diagnose and resolve technical hardware and software issues

•              Research questions using available information resources

•              Follow standard help desk procedures

•              Redirect and escalate problems to correct resource

•              Dispatch desk-side support technicians

•              Be liaison between users/subsidiaries and system administrators

•              Track and route problems and requests and document resolutions

•              Inform management of recurring problems

•              Stay current with system information, changes and updates

•              Gain feedback from customers

•              Follow up with customers to ensure issue has been resolved

 

Education and Experience

•              Bachelors degree preferred

•              Working knowledge of fundamental operations of relevant software, hardware and other equipment

•              Knowledge and experience of customer service practices

 

Key Competencies

•              Oral and written communication skills

•              Learning skills

•              Customer service orientation

•              Problem analysis

•              Problem-solving

•              Adaptability

•              Team interaction

•              Planning and organizing

•              Attention to detail

•              Stress tolerance

 

If you are interested, please send us your resume with answers to following questions to

 

mobiletester.recruitment@gmail.com.

 

Questions:

1 , Desired salary level

2, Requires Visa support (Y/N)? ? if yes, what is your current Visa status?

3. When can you start working?