Traffic Controller
* Job Qualifications
· Perform and lead by example all of the duties and responsibilities of the general Dispatcher job description.
· Oversee the management of the time system policy for Field Technicians
· Oversee the starting and ending points for all technicians
· Ensure that all work orders are processed in a timely manner
· Must have problem solving and troubleshooting skill.
· Keep Service Manager informed of any customer having excessive service related issues, service calls on demo equipment, or any reports of customer dissatisfaction.
· Schedule Field Technician in-house training.
· Provide daily direction and communication to employees so that customer service calls are dispatched in a timely, efficient and knowledgeable manner.
· Provide continual evaluation of processes and procedures to project coordinator
· Produce daily, weekly, and monthly performance reports and distribute the reports to team
· Ensure employees have appropriate training and other resources to perform their jobs
· Create and maintain high quality work environment so team members are motivated to perform at their highest level.
Use appropriate judgment in upward communication regarding department or employee concerns.
Qualifications/Requirements:
· Must have excellent verbal and written communication skills.
· Must have a strong work ethic and integrity.
· Must be able to work in a team or individual work environment.
· Must be self-motivated and perform duties with minimal supervision.
· Must possess full proficiency with Microsoft WORD, PowerPoint, Excel and Outlook.
· Bilingual proficiency in Korean and English required.
Note: We do not sponsor applicants for work visas.
Hours: Monday - Friday, 8am - 5pm
Please put “TC SD - resume” as the subject and attach your resume as a PDF documentto hr@geinnovations.org