Job Description

Position:  TV Customer Service Engineer

Reporting to: TV Customer Service Sr. Manager

Location: San Diego, CA                                                       

Status: Non-exempt

Responsibility:

· Quick actions for quality issues.

· Gathering customer line return defect rate.

· Driving related department to take improvement actions.

· Regular quality meeting with customers.

· Problem solving ability, Panel technologies and statistical knowledge needed.

· Comply with the Company’s policy and procedures

· Other duties as assigned

Principle Duties and Responsibilities and Approximate % of Time Spent On Each:

• Discussion with customer for quality issue and solution: 25%

• Data gathering (Customer line return rate, Competitor’s trend and Quality issue): 20%

• Data analysis and reporting: 20%

• Check , verify quality issues and take quick actions: 15%

• Regular internal meeting with related department: 10%

• Other task: 10%

Requirements:

- Bachelor degree in Electrical Engineering preferred

- Computer (Word, Excel, PowerPoint, Outlook), familiar with using Oracle

- Good communication skill

- Self-motivated, well organized, detail oriented, and ability to multi-task

- Ability to prioritize in scheduled task

- Organizational skill, Leadership, Energetic

- Bilingual (Korean and English) a plus

Apply via email at jadonwon@lgdisplay.com