LG Display Co., LTD. is a worldwide manufacturer, distributor, and supplier of LCD (liquid crystal display) products and services through its wholly owned subsidiaries located in Japan, Taiwan, Shanghai, Hong Kong, Nanjing, Germany, and the U.S.. LG Display America, Inc. is one of subsidiaries that focuses on sales, distribution, and customer service in Northern American region. LG Display America, Inc. provides customers with various leading-edge LCD products for the portable monitor and application markets.

 

 

 

Job Description

 

 

Position: Administrative Assistant (2 positions)

 

Location: San Diego, CA

 

Status: non-exempt

 

 

Duties and Responsibility:

 

 

FQM (Field Quality Management) Department

 

·       Field Quality Monitoring

 

·       Field Quality Data / Issue Analysis

 

·       Customer Support on Field Quality Issue

 

·       Customer Satisfaction Index Management (Survey, interview, etc)

 

·       Comply with the Company’s policy and procedures

 

 

CCC (Customer Care Center)

 

·       Coordinate all inquires of RMA (Return Merchandize Authorization)

 

·       Manage RMA transactions from authorization to closing

 

·       Negotiate reimbursements with customers

 

·       Manage ASC (Authorized Service Center) RMA for North and South Americas

 

·       Coordinate the logistics of all LCD Service within the networks of ASC and customers

 

 

Requirements:

 

·       B.S or B.A degree or equivalent experience

 

·       Service & Support experience a plus

 

·       Excellent verbal and written communication skills

 

·       Bilingual (Korean and English) required

 

·       Strong computer and application skill (Word, Excel, PowerPoint, Outlook)

 

·       Team player, good attitude, energetic

 

·       Must be able to travel internationally without restriction.

 

 

 

Benefits:

 

·       Health Insurance (Medical, Dental & Life)

·       401 (k) Plan, Paid Vacation and Sick days

·       Other benefits provided according to the company policy

 

 

LG Display America is an EOE M/F/D/V

 

 

Please send resume to: lgdisplayamericainc@gmail.com