About the Company

 

LG Display Co., LTD. is a worldwide manufacturer, distributor, and supplier of LCD (liquid crystal display) products and services through its wholly owned subsidiaries located in Japan, Taiwan, Shanghai, Hong Kong, Nanjing, Germany, and the U.S..LG Display America, Inc. is one of subsidiaries that focuses on sales, distribution, and customer service in Northern American region. LG Display America, Inc. provides customers with various leading-edge LCD products for the portable monitor and application markets.

 

Job Description

 

Position:  FQM (Field Quality Management) Assistant

Location:  Carlsbad, CA

Status:  Non-Exempt

Office Job/ Field Job: Field job

 

Job Summary:

Detect field quality issues through data analysis, customer meetings, and other channels; follow up field quality issues from detection to conclusion. Perform on-site defect verification and field defect re-work. Generate internal (performance, competitive information, etc.) and external (customer meeting, etc.) reports. Manage repair quality by analyzing DOA, RMA Re-Return, and Scrap data. Assist with various audits and ERP/IT troubleshooting.

 

Responsibilities:

•                 Monitor, detect, and report field quality issues from the customer (VOC-Voice of Customer)

•                 Complete analysis, repair, re-return data

•                 Monitor Customer Web/Blog and report for driving improvement

•                 Assist RMAs (Return Merchandise Authorization) and co-work with related departments

•                 Manage field quality issues: report to HQ, follow up on open issues, provide status management

•                 Communicate and support the customer and HQ on field quality issues

•                 Support the customer’s EFFA (Early Field Failure Analysis) and FAR (Failure Analysis Report)

•                 Perform on-site verification for field defect products.

•                 Perform field re-work

•                 Support ASC (Authorized Service Center) analysis and field quality issue work

•                 Make performance report (monthly, weekly, daily, etc.)

•                 Assist with customer satisfaction index management (survey, interview)

•                 Gather and report competitive information

•                 Obtain and analyze DOA (Defect on Arrival) data from the customer

•                 Analyze RMA re-return data and provide analysis results to repair site and monitor improvement

•                 RMA re-return CAR (Corrective Action Report) and F/up status

•                 Operate scrap validation work

•                 Make purchase order for supplies for FQM work

•                 Assist with troubleshooting ERP system/IT

•                 Assist with ISO audit / internal audit / CAR management

•                 Comply with the company’s policies and procedures

•                 Other duties as assigned

 

Requirements:

•                 Bachelor degree – Electronic and/or Mechanical field preferred

•                 Bilingual or trilingual preferred (Korean/English/Spanish)

•                 0-2 Years of experience in Quality Assurance within the electronics or closely related industry

•                 Flexibility in work schedule / overtime and domestic and international travel required

•                 High computer skills including a working knowledge of Microsoft office

•                 Excellent written and oral communication skills

 

Benefits:

·      Health Insurance (Medical, Dental & Life)

·      401 (k) Plan, Paid Vacation and Sick days

·      Other benefits provided according to the company policy

 

 

LG Display America is an EOE M/F/D/V

 

Please send resume to: lgdisplayamericainc@gmail.com with “FQM Assistant, Carlsbad” in the subject line.