* Job Qualifications

·        Perform and lead by example all of the duties and responsibilities of the general Dispatcher job description.

·        Oversee the management of the time system policy for Field Technicians

·        Oversee the starting and ending points for all technicians 

·        Ensure that all work orders are processed in a timely manner

·        Must have problem solving and troubleshooting skill.

·        Keep Service Manager informed of any customer having excessive service related issues, service calls on demo equipment, or any reports of customer dissatisfaction.

·        Schedule Field Technician in-house training.

·        Provide daily direction and communication to employees so that customer service calls are dispatched in a timely, efficient and knowledgeable manner.

·        Provide continual evaluation of processes and procedures to project coordinator

·        Produce daily, weekly, and monthly performance reports and distribute the reports to team

·        Ensure employees have appropriate training and other resources to perform their jobs

·        Create and maintain high quality work environment so team members are motivated to perform at their highest level.

Use appropriate judgment in upward communication regarding department or employee concerns.

Qualifications/Requirements: 

·        Must have excellent verbal and written communication skills.

·        Must have a strong work ethic and integrity.

·        Must be able to work in a team or individual work environment.

·        Must be self-motivated and perform duties with minimal supervision.

·        Must possess full proficiency with Microsoft WORD, PowerPoint, Excel and Outlook.

·        Bilingual proficiency in Korean and English required.

Note: We do not sponsor applicants for work visas.

Hours: Monday - Friday, 8am - 5pm