IT Helpdesk Job in San Diego
IT Helpdesk Job Description
Main Responsibilities
respond to requests for technical assistance via phone, electronic ticketing system, emails, and in person diagnose and resolve technical hardware and software issues research questions using available information resources follow standard help desk procedures redirect and escalate problems to correct resource dispatch desk-side support technicians be liaison between users/subsidiaries and system administrators track and route problems and requests and document resolutions inform management of recurring problems stay current with system information, changes and updates gain feedback from customers follow up with customers to ensure issue has been resolved
Education and Experience
- Bachelors degree preferred
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- knowledge and experience of customer service practices
Key Competencies
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- team interaction
- planning and organizing
- attention to detail
- stress tolerance
Apply for this position:
mobiletester.recruitment@gmail.com
