안녕하세요? Pasadena, Ca 위치한 한국계 기업에서 이중언어 (한국어/영어) 가능한 Healthcare IT Support Specialist 를 구합니다. 자격조건은 아래와 같으며 관심 있으신 분은 아래 Link로 이력서를 보내 주시면 감사하겠습니다

Job Title: Healthcare IT Support Specialist

Location: Pasadena, CA

Company Description
WJ & Company is looking for an junior-level IT Support Specialist who specializes in healthcare for a company that is devoted to digital radiology and imaging. Their goal is to continue to be the best company that provides safety and mobility to the digital radiology and imaging market.

Our Mission
WJ & Company is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description:
Essential duties and responsibilities include the following: (Not listed in order of importance; other duties may be assigned)
•Quickly gain an in-depth understanding of digital radiology, digital imaging, and support applications of customer issues including resolution.
•Act as a first point of contact for customers and respond to telephone and electronic request for support as part of the support team. Typical issues include hardware and software installation and trouble shooting, questions about applications functionality, remote support, remote installation and basic user training.
•Enter customer information and update support cases in sales force.
•Ensure on-going maintenance and development of positive customer relationships with team members and customers.
•Resolve customer issues for digital radiology and digital imaging while maintaining help desk infrastructure and operational needs.
•Ensure all time reporting and other required reports are accurate and submitted on time.
•All calls will be fully documented in salesforce case management system.
•Master the features and functionality of software, hardware and supported applications.
•Maintain knowledge of software updates and enhancements.
•Provide training of specific tasks and applications.
•All other duties assigned such as updating web site, marketing materials, searching new potential dealers etc.

Qualifications:
To perform this job successfully, you must be able to perform tasks. You must have reliable transportation as traveling to customer locations may be required. The requirements listed below are representative of the knowledge, skill and ability required.

Education and Experience:
•• Bachelor’s degree preferred High School Diploma or GED required
•• 2+ years of experience in a call center environment providing customer service and providing technical support for both software and hardware systems.
•• Prior medical, dental or digital radiology experience desired.
•• Proof of US citizenship
•• Bilingual English and Korean preferred
•• A+ certification or equivalent.

Knowledge and Skills:
•Proficient in Windows 2000/XP, 8.1, 7, vista MS Office.
•Photoshop or illustration tool and Visual Basic preferred.
•Maintain, develop and support personal computers, servers, local and wide area network, software, and data communications technologies throughout the company
•Ability to perform routine technical processes including troubleshooting client/server, networking, hardware/software, desktop devices, and end user applications .

Soft Skills:
•Strong oral and written communication skills, to include reading, writing, typing, speaking, and understanding English.
•Exceptional active listening skills.
•Skill and ability to work and communicate with a variety of personalities, to work on a peer-to-peer level with all customers.
•Ability to function independently with minimal supervision.
•Ability to maintain positive and professional attitude within Help Desk and with clients at all times
•Consistently punctual and reliable
•Social media and marketing skills and excellent web search skill desired

Additional information
All your information will be kept confidential according to EEO guidelines.

(저희 WJ & Company 는 한국계기업과 미국기업에 의뢰를 받고 유능한 직원채용을 도와드리는 헤드헌터입니다.)
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