Growing acupuncture clinic seeks multi-tasking medical receptionist. This is a wonderful opportunity for someone who wants to grow together. We are looking for a long-term relationship with a great person.

You will split time between front office duties and assisting the acupuncturist. Job requires a great attitude greeting patients, accuracy with data entry, processing patient payments, scheduling, insurance verification, etc. Excellent customer service including competent, compassionate care required. You must be proactive, articulate, punctual, a multi-tasker and organized.

Job opens to new grads with limited experience. Previous medical receptionist/scheduling experience is plus but not necessary. Good knowledge of health insurance including HMO, PPO, and Medicare rules are plus but not necessary.

Duties and Responsibilities

• Greets patients

• Answers telephone and make calls/text message to patients with proper etiquette

• Makes and answers emails/texts to and from patients/insurance company

• Schedules appointments

• Offers products, upgraded packages, and services

• Cleans the treatment room after use

• Checks patient’s insurance benefit

• Checks and restocks inventory

• Completes weekly assigned duties

Skills and Specifications

• Verbal and written communication skills

• Customer service skills

• Organizing and planning

• Attention to detail

• Proactive and reliable

• Friendly and confident personality

• Ability to be polite but firm when dealing with difficult, impatient, or upset people

• Ability to stay calm under pressure

• Time management

• Judgment and decision making

Education and Qualifications

• In the process of getting/high school diploma or equivalent

• Knowledge of customer service principles and practices

• Knowledge of computers and relevant software application/basic IT skills

Administrative Duties:

• Scheduling

• Order and stocking supplies

• Sorting and sending e-mail

• Answering and routing phone calls

• Managing social media

• Greeting visitors

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