영어 필수, 취업에 결격사유가 없으신분 $21.04 - $26.17 / hour  

Reporting to the Quality Assurance Manager, the Billing Specialist is responsible for the timely and accurate processing of the Company’s accounts receivable/billing/invoicing. The primary duties include generating, posting and distribution of client invoices.

This position will exemplify customer service with clients and internal departments to establish and maintain solid relationships. In addition, they are responsible for reporting and escalating any customer related issues to Quality Assurance Manager.

Job Responsibilities:

Billing Duties

• Conduct billing for business lines 
• Timely issuance of credit/debit memos to customers.
• Upload invoices per client specifications to their specific customer portal(s).
• Prepare special monthly billing reports as agreed upon with customer(s).
• Prepare necessary credit adjustment forms and submit for approval.
• Perform credit card services for clients via phone and fax line (i.e. processing payments and updating credit card information).
• Address customer billing inquiries and escalate to supervisor/manager when necessary.
• Reconcile and audit accounts per client request.
• Prepare final invoices as needed.
• Assist with collection efforts by coordinating with collections team and answering CC/Statement lines.
• Participate in scheduled meetings as required.

Administrative

• Maintain and update company system, such as customer updates with email addresses, communication updates and print invoices.
• Participate in team projects, including Six Sigma, process enhancement efficiency improvements.
• Auditing new account set up paperwork for completeness, including credit check form and A-Sales Tracking sheet.
• Generate monthly sales summary reports.
• Assist with client payment cash applications, such as Lock Box/ACH/Wires, as needed.
• Process customer communications via letters and email.
• Perform work with quality, efficiency and safety at all times.

Customer Relations

• Foster positive relationships with customers to build trust and rapport.
• Requires flexibility to adapt to changing customer and staffing needs, with a cooperative attitude.
• Customer interface – including but not limited to processing transactions and customer requests.
• May greet customers for client access to collect payment.
• Answers calls for Accounting department, such as, process payments, customer service, routes to appropriate personnel.
• Must be courteous, helpful, and professional to all existing and potential internal and external customers.

Qualifications:

• Bachelor’s degree in Accounting required or an equivalent of education and work experience.
• Intermediate MS Excel required.
• Proficient in MS Office required.

POSITION TYPE/EXPECTED HOURS OF WORK: 

• This is a full-time, regular position with a minimum expectation of 40 hours per week.