WJ & Company is looking for an junior-level IT Support Specialist who specializes in healthcare for a company that is devoted to digital radiology and imaging.  Their goal is to continue to be the best company that provides safety and mobility to the digital radiology and imaging market.

Our Mission

WJ & Company is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Essential duties and responsibilities include the following: (Not listed in order of importance; other duties may be assigned)

• Quickly gain an in-depth understanding of digital radiology, digital imaging, and support applications of customer issues including resolution.
• Act as a first point of contact for customers and respond to telephone and electronic request for support as part of the support team. Typical issues include hardware and software installation and trouble shooting, questions about applications functionality, remote support, remote installation and basic user training.
• Enter customer information and update support cases in sales force.
• Ensure on-going maintenance and development of positive customer relationships with team members and customers.
• Resolve customer issues for digital radiology and digital imaging while maintaining help desk infrastructure and operational needs.
• Ensure all time reporting and other required reports are accurate and submitted on time.
• All calls will be fully documented in salesforce case management system.
• Master the features and functionality of software, hardware and supported applications.
• Maintain knowledge of software updates and enhancements.
• Provide training of specific tasks and applications.
• All other duties assigned such as updating web site, marketing materials, searching new potential dealers etc. 

To perform this job successfully, you must be able to perform tasks. You must have reliable transportation as traveling to customer locations may be required. The requirements listed below are representative of the knowledge, skill and ability required.

Education and Experience:

• • Bachelor’s degree preferred High School Diploma or GED required
• • 2+ years of experience in a call center environment providing customer service and providing technical support for both software and hardware systems.
• • Prior medical, dental or digital radiology experience desired.
• • Proof of US citizenship
• • Bilingual English and Korean preferred 
• • A+ certification or equivalent.

Knowledge and Skills:

• Proficient in Windows 2000/XP, 8.1, 7, vista MS Office.
• Photoshop or illustration tool and Visual Basic preferred. 
• Maintain, develop and support personal computers, servers, local and wide area network, software, and data communications technologies throughout the company
• Ability to perform routine technical processes including troubleshooting client/server, networking, hardware/software, desktop devices, and end user applications .

Soft Skills:

• Strong oral and written communication skills, to include reading, writing, typing, speaking, and understanding English.
• Exceptional active listening skills.
• Skill and ability to work and communicate with a variety of personalities, to work on a peer-to-peer level with all customers.
• Ability to function independently with minimal supervision.
• Ability to maintain positive and professional attitude within Help Desk and with clients at all times
• Consistently punctual and reliable
• Social media and marketing skills and excellent web search skill desired

All your information will be kept confidential according to EEO guidelines.